Returns Policy

Please note that we do not accept returns on sale items; returns are only accepted for garments purchased at full price.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that we will cover the costs of the return and collect the garment(s) from a stipulated address. 

To start a return, please email us at shop@mechanicsofdressing.co.za or send a WhatsApp to 082 447 8132

Items sent back to us without first requesting a return will not be accepted. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund, too.

 
If more than 15 business days have passed since we’ve approved your return, don't hesitate to get in touch with us at shop@mechanicsofdressing.co.za.